Advocate III
I have read responses to both good and bad customer support from Garmin. From my experience, it has been great. I have multiple products and had issues with my Fenix watch. They sent me a replacement, also with my Overlander I had a (User issue) and worked me through the process. I believe the answer above was the right equation someone should think about.. The answer given by @UbietyMy response had to do with the poor customer support reported by others - something that every company should take to heart.
"It boils down to do you want an out of the box operational device or something you have to spend hours configuring maps and routes." I enjoy the out of the box integration and operational device. That said it was not worth $700.00 to me, therefore I found one that someone bought and decided to go with the tablet route. He made the right choice for him, I made the right choice for me.