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For comms, please let me know if there is anything further I can do. We are certainly tracking perk packages and marking each one done as they are fulfilled. It's a very time-consuming process as mentioned, but very closely tracked. Please also know you can always write a direct message to me...

Thank you for checking in! God speed and good luck too.

Hi Mark, Thank you for your thoughts! They are very much appreciated. The community is certainly not abandoned! I am interested to hear your thoughts on expectations around communication if you feel I've fallen short. I am truly unaware, and mean no harm or disrespect. Thank you!

Thank you! We identified your crash by your Android version number. We see it in our logs, and we know what is causing it. Unfortunately, its new to us - so we need to fix and create a new patch. We'll get it! Thanks again! M

OK copy - I see. Thank you Pati! We are going to further deep dive this issue. If you are able to follow a link to get into the app - it would be really helpful to know the last 3 of the version number just to be absolutely sure you have the correct version. Was released about 10hrs ago. Yours...

Thank you for reporting! If you look at the bottom of your slide out app menu, is it version ending in 143? The issue you are facing is, crashes upon load? Thanks! M

Hey guys - a new build was just published. Can you try it and let me know if it fixes the crash issue? Thank you! M

Hey guys - a new build was just published. Can you try it and let me know if it fixes the crash issue? Thank you! M

Have the issue isolated, and its reproducible. Still working on the hotfix, but making good progress.

I changed within the last few months - after a lot of confusion over what a Membership was. Also - the feedback we received was that lower tier option did not provide value. So it was a combination of making things way more simple, and value prop. We may change pricing and options from time to...

Another update - we have have isolated the crash and reproduced it here. Still working on a hotfix, but we have good progress.

We are prepping a hotfix to resolve some of these issues with the latest release. Before the weekend!

Hi everyone, I do understand the frustration! Let me provide an update here. The fulfillment of perks has been far more manual than originally anticipated, and indeed taking far too long. I do apologize for that. Each and every perk will be fulfilled, and it will be of the highest quality or...

OK - we are working on a patch and should have something in the next few hours - we'll see if that addresses the issue. THank you! M

Hey guys - thank you for letting us know! We will get a patch release out. Can you tell me what you were doing at the time of the crash? Also - android version/device? It will help us narrow it down. We are monitoring our crash data - and have already resolved some issues for next release (soon).

The 11.12.0 Know Before you Go Release adds accurate 1:1 scale 3D map terrain detail to the map, seamlessly. It works with all route planning features so you can get an accurate view of the trail before you venture out! In addition, Offline Map areas can be adjusted prior to downloading and...

Hi Bruce! Glad to help! Looks like your Membership was passively cancelled - might have been an expiring CC or something - I will send your customer portal link to you in an email so you can get that sorted. Strange that nothing is happening when you click continue. What device are you on...

I did some testing this morning, and at least on iOS I was able to download the map around the trail. Curious if you tried this today and if not could you? Let me know how that goes. If it still does not work it is likely an android only issue and will focus our efforts there.

This is so good to hear. Thank you for letting me know. By the way, the 11.12.1 patch launched today and has the download improvements. Any feedback appreciated.

Ok perfect. Thank you. We’ll work on this for a hot fix.