Hi everyone,
I do understand the frustration!
Let me provide an update here. The fulfillment of perks has been far more manual than originally anticipated, and indeed taking far too long. I do apologize for that. Each and every perk will be fulfilled, and it will be of the highest quality or we will make it right. Also, each of you is held in the highest regard, and we appreciate your investment and faith more than I can express in words.
The issue is mostly due to insuring accuracy of each perk. We had originally thought that the survey sent would provide all the information needed to reconcile both members and non member investors, and what level of perk to issue. Whether an investor had an emblem and needed duplicates, needed a new number issued, etc. Guess what? It did not.
With patch and emblem manufacturing errors, and with form errors or no form submitted, the process has become one of each perk being a bespoke fulfillment in order to get it right. We do also have a bandwidth issue no doubt! Corrie and I do all the fulfillment, and have to balance many obligations.
My primary fiduciary responsibility to investors is to sell software. That is the only way Overland Bound remains strong, I make a return on your investment, and we get to continue to do our good work, and grow and support our community. There are many things behind the scenes as
@NotGumby mentioned that I must do as a priority, and even when I can get away for a cinematic adventure on YouTube, please keep in mind this is me doing my job selling software. YouTube is an acquisition funnel, and it is our best channel in terms of selling our product. Because of these primary obligations, I cannot take a block of 5 days to just bang this out - I have to do a little each day.
We are working through this, and our kitchen table is an investor perk fulfillment station for the time being. I work from the home office, and in order to be able to work on this in between other priorities, It's right next to me.
Rest assured, it will not be forever. We are getting this done ASAP.
M