Resolved Store orders delayed?

[diabetiktaco]

I've sent a couple of e-mails about an order placed a month ago without a response. Not sure if I missed a communication on delays. Nothing ordered was custom and I didn't get a response through the store contact us link or e-mail.

 

[Tommy9610]

I myself am waiting on an order placed back in the first week of March. I can only assume this has to do with the bay area of California being on some kind of lock down. Some of my order was personalized, some was not. You'd think the non personalized could at least ship, but we do not know what the current stock situation is either. I recommend further patience.

 

[diabetiktaco]

I myself am waiting on an order placed back in the first week of March. I can only assume this has to do with the bay area of California being on some kind of lock down. Some of my order was personalized, some was not. You'd think the non personalized could at least ship, but we do not know what the current stock situation is either. I recommend further patience.

Michael posted a youtube video the other day and in the back was product galore. I'm in NJ the hotbed of covid and shipping is possible. I'm patient, just looking for an answer since I sent two e-mails that weren't answered.

 

[Matthew Reed]

I placed an order in mid April and it arrived a little over a week later. I’m in Georgia

 

[Tommy9610]

I messaged the last person that I had contact with regarding my march order last night. They have yet to respond, but it hasn't been 24 hrs yet. I'm going to give it another day or two then try another approach.

 

[Jim SoG]

I will find out what is going on, thanks for letting us know.....

 

[Michael]

Hey all,

Megin processes our orders and cannot come into the office to do so. Corrie and I have been doing our best to keep up, and will continue. We are making consistent progress but it is taking longer. Special orders also take longer - I believe under those product descriptions is mentions 4 to 6 weeks since the items have to be custom manufactured. Standard items are here, we are just down a team member who focused on that full time.

If you guys can provide order numbers, I'll PM you a status update on your order.

Thank you!

M

 

[diabetiktaco]

Hey all,

Megin processes our orders and cannot come into the office to do so. Corrie and I have been doing our best to keep up, and will continue. We are making consistent progress but it is taking longer. Special orders also take longer - I believe under those product descriptions is mentions 4 to 6 weeks since the items have to be custom manufactured. Standard items are here, we are just down a team member who focused on that full time.

If you guys can provide order numbers, I'll PM you a status update on your order.

Thank you!

M

30313

 

[Tommy9610]

I messaged the the last person that I had contact with regarding my march order last night. They have yet to respond, but it hasn't been 24 hrs yet. I'm going to give it another day or two then try another approach.

.

30313

Hey Micheal, my order number is 29947, I placed it on 3/6/20. Thanks, Tom 9610

 

[RubiRigo]

Hey all,

Megin processes our orders and cannot come into the office to do so. Corrie and I have been doing our best to keep up, and will continue. We are making consistent progress but it is taking longer. Special orders also take longer - I believe under those product descriptions is mentions 4 to 6 weeks since the items have to be custom manufactured. Standard items are here, we are just down a team member who focused on that full time.

If you guys can provide order numbers, I'll PM you a status update on your order.

Thank you!

M

Order #30789. Thank you in advance.

 

[Michael]

Will be providing further updates today!

 

[Michael]

Hi guys, you should have receive e-mail confirmation on your order. @Tommy9610 we are still processing your custom member items.Update soon.

 

[Tommy9610]

Hi guys, you should have receive e-mail confirmation on your order. @Tommy9610 we are still processing your custom member items.Update soon.

Thanks Michael

 

[Tommy9610]

@Michael, @Corrie, Received my shipment (order 29947) this morning, thank you again for attending to it. And thank you for the extra patches. Hope to have the personalized challenge coins sometime as I still plan to hold the event here in NH that I had to postpone last April. Thought that I might try for June ( fingers crossed). Stay healthy
Tom

 

[diabetiktaco]

Mine still hasn't shipped.

 

[Jim SoG]

Mine still hasn't shipped.

Corrie said they should be caught up very soon.....

 

[Thelgord]

Can you check on my order?

This email is to confirm your order on 03/30/2020. Your order number is 30321.

Thanks in advance.