I dont mean to kick anybody's puppy here, and this nay be none of my business...then again, here it is entirely on the forum instead of private message, so maybe fair game?
If I was one of the executive directors or forum managers, I would be embarrassed to say so. In my humble opinion, this is terrible customer service. The answer here is simple: get this man an identical, second order shipped out overnighted toute-suite or cancel the blasted order and give him his money back
To date, there hasnt even been any semblance of an explanation as to what the h e l l is going on. Just " we are checking into this" for weeks.
As a person who has been here a while, not a numbered member, but who has been considering ordering some equipment, there is no way I would put up with this, and management at the highest level should be expediting a resolution stat. Your reputation depends on it
