Resolved Where is my order, Overland Bound Store?

  • Guest, UPDATE We went through the site migration runbook and completed all steps. We will need to complete the migration next week, but will leave the forums up for the weekend. A few days after maintenance, a major upgrade revision to the forum site will occur.
  • HTML tutorial
Status
Not open for further replies.
shawnebell

shawnebell

Rank IV
Launch Member

Enthusiast II

979
Big Bear Lake, CA
First Name
Shawn
Last Name
Bell
Member #

6462

Service Branch
Civil Air Patrol
Just a question. I placed an order May 22, 2025. It still hasn't arrived. I've sent emails, and have received zero response.

OB took my money right away, but I don't even get a "we're backordered" or anything.

So I'm taking it to the forums.

Where is my order?
 
Kent R

Kent R

OB Executive Director
Staff member
Mod Team
Moderator
Member

Pathfinder III

5,200
El Dorado, Ca
First Name
Kent
Last Name
Reynolds
Member #

1632

Ham/GMRS Callsign
K6KNT
Service Branch
Retired Firefighter
Please see forum message from me.
 
  • Like
Reactions: shawnebell
Kent R

Kent R

OB Executive Director
Staff member
Mod Team
Moderator
Member

Pathfinder III

5,200
El Dorado, Ca
First Name
Kent
Last Name
Reynolds
Member #

1632

Ham/GMRS Callsign
K6KNT
Service Branch
Retired Firefighter
Phenom3030 said:
I'm in the same boat. I ordered on May 29th and tried emailing and facebook messaging with no response. Came to the forums hoping for answers.
Click to expand...
See forum message
 
Kent R

Kent R

OB Executive Director
Staff member
Mod Team
Moderator
Member

Pathfinder III

5,200
El Dorado, Ca
First Name
Kent
Last Name
Reynolds
Member #

1632

Ham/GMRS Callsign
K6KNT
Service Branch
Retired Firefighter
shawnebell said:
I am beyond THRILLED that this has been marked resolved!!!

So how was my order - from May 22, 2025, ... 72 days ago - resolved?

...because I still don't have the stuff I ordered.
Click to expand...
Should have been in review, I will check on it again on Monday.
 
  • Like
Reactions: shawnebell and El-Dracho
Jim SoG

Jim SoG

Forums Manager
Staff member
Moderator
Member
Investor

Educator I

10,890
Reno, Nevada, United States
First Name
Jim
Last Name
Bro
Member #

12989

Service Branch
USAF DAV
shawnebell said:
I am beyond THRILLED that this has been marked resolved!!!

So how was my order - from May 22, 2025, ... 72 days ago - resolved?

...because I still don't have the stuff I ordered.
Click to expand...
I did that, I seen you was PM'd and since no other posts from you, Marked it, Appologies.

Jim
 
  • Like
Reactions: El-Dracho and shawnebell
bear_den_overland

bear_den_overland

Rank IV

Influencer II

1,213
Pittsburgh
First Name
Greg
Last Name
StClair
Member #

44591

Ham/GMRS Callsign
WRXQ724
shawnebell said:
Just so that this doesn't get marked resolved, I'm making a post.

It's been 78 days. I've learned patience.
Click to expand...
can you dispute on your CC? I did that once when a similar situation occurred with an online retailer and my money was refunded the next day. good luck.
 
shawnebell

shawnebell

Rank IV
Launch Member

Enthusiast II

979
Big Bear Lake, CA
First Name
Shawn
Last Name
Bell
Member #

6462

Service Branch
Civil Air Patrol
bear_den_overland said:
can you dispute on your CC? I did that once when a similar situation occurred with an online retailer and my money was refunded the next day. good luck.
Click to expand...
I can ... but I want my stuff.

I'd like to think this is an anomaly, as I have always had GREAT service from the OB store. As a long-time member, I'd rather see them make this right and continue supporting the community. OB is a great idea and a fun community full of really excellent people.

I have been a member for a very long time (apparently, I joined almost 45,000 members ago!).
 
Status
Not open for further replies.
Top Bottom