I’ve been a long time customer of Tepui having purchased two roof top tents. When they offered a “luxury” mattress upgrade, I ordered one for my Kukenam XL in the fall of 2017. The mattress certainly was an improvement over the standard mattress and well worth the investment and saw about 20 nights of use over the past year.
In December of 2018 we moved from Vegas to NW Arkansas. Because of the holidays it took almost 4 weeks for our household goods to arrive. Since I towed my off-road trailer with us when we moved, I pulled the RTT mattress out of the tent and used it on the floor as a temporary bed. While not as comfortable as my regular bed, it was a big improvement over the floor and even the camping cots I brought.
When our household goods finally arrived earlier this week I pulled the bedding off the RTT mattress and found the seam in the middle of the mattress was pulling apart in several locations.
I sent an email off to Tepui that afternoon inquiring about getting the cover replaced. I got a reply the next day and informed Tepui did not have any covers available and was offered two options. One, take the cover to a local seamstress for repair and Tepui would reimburse me. Second, Tepui would send a replacement luxury mattress, but were currently out of stock with a replacement available within a week or two.
I decided to go with option two. And because I will have a brand new mattress, anyone in the area of NWA is more than welcome to come get the old mattress (72”x96”) as a replacement for their RTT mattress. The only payment I ask is a six pack of beer that we can split when you come to pick it up.
In December of 2018 we moved from Vegas to NW Arkansas. Because of the holidays it took almost 4 weeks for our household goods to arrive. Since I towed my off-road trailer with us when we moved, I pulled the RTT mattress out of the tent and used it on the floor as a temporary bed. While not as comfortable as my regular bed, it was a big improvement over the floor and even the camping cots I brought.
When our household goods finally arrived earlier this week I pulled the bedding off the RTT mattress and found the seam in the middle of the mattress was pulling apart in several locations.
I sent an email off to Tepui that afternoon inquiring about getting the cover replaced. I got a reply the next day and informed Tepui did not have any covers available and was offered two options. One, take the cover to a local seamstress for repair and Tepui would reimburse me. Second, Tepui would send a replacement luxury mattress, but were currently out of stock with a replacement available within a week or two.
I decided to go with option two. And because I will have a brand new mattress, anyone in the area of NWA is more than welcome to come get the old mattress (72”x96”) as a replacement for their RTT mattress. The only payment I ask is a six pack of beer that we can split when you come to pick it up.
