Resolved IGNORE THIS!

[danwyandt]

Help! My TV antennae is out of whack!



(From the website)
I used the dropdown to select Support Alert.
Is the page supposed to put up fields to populate further, or just a message?

-Dan

 

[Kent R]

@Michael

 

[Michael]

There should be fields. First thing I will look at is that all permissions are correct.

@danwyandt could I also get your device, browser, and which link you tried. Thanks. It is most likely a configuration step on our side since this send live yesterday.

Good catch!

 

[El-Dracho]

There should be fields. First thing I will look at is that all permissions are correct.

@danwyandt could I also get your device, browser, and which link you tried. Thanks. It is most likely a configuration step on our side since this send live yesterday.

Good catch!

I have just checked this. Neither in the web version nor in the app I see data fields to fill. Just normal text editor like any other forum entry. Using a Windows 10 machine with firefox browser 109.0.1 (64-Bit). I haven't seen an app update yet either (version 11.15.0.2022100186 on Android) . That's probably still to come, right?

 

[danwyandt]

There should be fields. First thing I will look at is that all permissions are correct.

@danwyandt could I also get your device, browser, and which link you tried. Thanks. It is most likely a configuration step on our side since this send live yesterday.

Good catch!

I tried on the latest version of Windows 11 pro/64 bit with Edge browser. I'm away right now so I can't get the versions,

 

[Michael]

Hey guys, if I go here:



The create Support Alert page looks like:



You see something different correct? Can you tell me the link you used? The actual url?

Thank you!

M

 

[El-Dracho]

Hey guys, if I go here:

View attachment 249866

The create Support Alert page looks like:

View attachment 249867

You see something different correct? Can you tell me the link you used? The actual url?

Thank you!

M

Thank you for the explanation. Yes, this is the way to get a form. That works. I honestly wouldn't have looked under Rally Point for a support alert though (but had tried creating it directly in the sub forum). Now that I know, it's ok. However, it makes me think, because a situation where support is needed, for example, for a recovery, can be a stresssitution for one or the other. This means that the support alert should be intuitive to use. Maybe it makes sense to rethink where this function should be located in the app?

 

[Michael]

Hey guys, if I go here:

View attachment 249866

The create Support Alert page looks like:

View attachment 249867

You see something different correct? Can you tell me the link you used? The actual url?

Thank you!

M

Thank you for the explanation. Yes, this is the way to get a form. That works. I honestly wouldn't have looked under Rally Point for a support alert though (but had tried creating it directly in the sub forum). Now that I know, it's ok. However, it makes me think, because a situation where support is needed, for example, for a recovery, can be a stresssitution for one or the other. This means that the support alert should be intuitive to use. Maybe it makes sense to rethink where this function should be located in the app?

Can you tell me where you went? Maybe there are access points that should not exist? Did you go to a create rally ping page first? Thanks!

 

[El-Dracho]

Hey guys, if I go here:

View attachment 249866

The create Support Alert page looks like:

View attachment 249867

You see something different correct? Can you tell me the link you used? The actual url?

Thank you!

M

Thank you for the explanation. Yes, this is the way to get a form. That works. I honestly wouldn't have looked under Rally Point for a support alert though (but had tried creating it directly in the sub forum). Now that I know, it's ok. However, it makes me think, because a situation where support is needed, for example, for a recovery, can be a stresssitution for one or the other. This means that the support alert should be intuitive to use. Maybe it makes sense to rethink where this function should be located in the app?

Can you tell me where you went? Maybe there are access points that should not exist?

I just went to the support alert subforum and added a new post.

 

[El-Dracho]

This way:

 

[Michael]

Hey guys, if I go here:

View attachment 249866

The create Support Alert page looks like:

View attachment 249867

You see something different correct? Can you tell me the link you used? The actual url?

Thank you!

M

Thank you for the explanation. Yes, this is the way to get a form. That works. I honestly wouldn't have looked under Rally Point for a support alert though (but had tried creating it directly in the sub forum). Now that I know, it's ok. However, it makes me think, because a situation where support is needed, for example, for a recovery, can be a stresssitution for one or the other. This means that the support alert should be intuitive to use. Maybe it makes sense to rethink where this function should be located in the app?

Can you tell me where you went? Maybe there are access points that should not exist?

I just went to the support alert subforum and added a new post.

Ooooooooh! Got it. Right. That is just a list of threaded created by the Support Alert system. In the app it is here (see pic) right in the slide out menu, and by creating a Rally Point and selecting Support Alert as the type. You need the new build when it is realized (next few hours/days).

 

[El-Dracho]

Hey guys, if I go here:

View attachment 249866

The create Support Alert page looks like:

View attachment 249867

You see something different correct? Can you tell me the link you used? The actual url?

Thank you!

M

Thank you for the explanation. Yes, this is the way to get a form. That works. I honestly wouldn't have looked under Rally Point for a support alert though (but had tried creating it directly in the sub forum). Now that I know, it's ok. However, it makes me think, because a situation where support is needed, for example, for a recovery, can be a stresssitution for one or the other. This means that the support alert should be intuitive to use. Maybe it makes sense to rethink where this function should be located in the app?

Can you tell me where you went? Maybe there are access points that should not exist?

I just went to the support alert subforum and added a new post.

Ooooooooh! Got it. Right. That is just a list of threaded created by the Support Alert system. In the app it is here (see pic) right in the slide out menu, and by creating a Rally Point and selecting Support Alert as the type. You need the new build when it is realized (next few hours/days).

Ahhhh, OK, perfect!!! Thank you! Looking forward to the new build!

 

[Jim SoG]

So @Michael am I correct in that there will be only the one place (RP's) to create a request?

Jim

 

[Michael]

So @Michael am I correct in that there will be only the one place (RP's) to create a request?

Jim

There are multiple ways to create a Support Alert. Open to suggestions. location is easy to change/add for the most part.

Web:
- By selecting "Support Alert" in the drop down menus under the Rally Point menu.

App:
- In the slide out menu
- By creating a rally point and selecting "Support Alert" as the Rally Point type.