I finally gave up on Gobi to get me the ladder I ordered in May. They kept giving me dishonest timelines and then blaming me for the delays: they tried to reach me (no record....), the credit card didn't work (has been working fine for everyone else...), I didn't return their calls for weeks (called them the next day...). They told me on 8/8 it was shipping that day, but a different person called on the 17th with the non-working credit card story again and told me that, as soon as they had the credit card payment, they would let the factory know to START the fabrication. I told them no thanks. I own my own business and if we provided this kind of service to our clients I would expect people to take their money elsewhere. So, that's what I'm doing.