I ordered my Gobi Rack on Thursday, September 21, 2017 and received the rack at my home on Friday, February 2, 2018. Total wait time was about 19 weeks between ordering (directly with Gobi) and delivery versus an estimate at time of order of 12-16 weeks. I had the same issues with regard to filling out their online information request form at 8-10 weeks with no follow up.
If you can get past the delay and communication frustrations, their product is fantastic and the install was simple and precise.