I purchased a Dometic CFX50W refrigerator/freezer January 29, 2019. I have used the cooler once over two days while in Big Bend. I planned to use it again this past weekend but ran into trouble. I loaded drinks, yogurt, meats, and cheese for my weekend trip Friday morning. I then paired the Dometic App on my iPhone with the CFX50W and set the temp at 34 degrees fahrenheit. The actual temp started out at 64 degrees since all of the items I placed into the fridge came from my home refrigerator. After about 3 hours I checked the App on my phone to insure the fridge temp had reached my setting of 34 deg. I was puzzled to see the fridge temp had actually gone up a couple of degrees. I went out to the fridge to double check the temp reading on the fridge itself and confirmed the temp was not going down. After troubleshooting the problem per the Dometic manual, I determined the fridge was in fact on, set to the right temp and even tried another dedicated 12 volt outlet in my truck to insure power was consistent to the fridge. I noticed the amber power light was on but when the unit compressor turned on the fan/compressor only runs for 2-3 seconds then turns off. It repeats this cycle about every 3-4 minutes resulting in a fridge that does not cool down.
I called the Dometic Support phone number to further diagnose the problem with the hopes of a fix. After more than 30 minutes on hold, I spoke with Cody in Support. She had me go through the same process as described in the manual and then told me she believed the control board had failed. She also said they have been having a number of similar problems with the model I have. She gave me the names of 2 local Dometic repair companies in the Dallas area and told me to contact them for scheduling a circuit board replacement. However, both companies I called told me they do not service the cooler. I had to call Dometic back and hold for another 30 minutes. I happed to get Cody again and explained the 2 service companies she referred me to did not service the fridge. She was puzzled because she said "they were listed on her pul down menu as authorized service centers" She then gave me the name of another service center located 45 minutes away in Denton Texas....not convenient!
I literally spent over 4 hours before my trip trying in vain to get the fridge to work. I purchased the fridge at REI and hope they will get my problem resolved.
Has anyone else had problems similar to mine with a Dometic portable fridge/freezer and have any advice? I can't find a local Dometic Rep for advice and simply want a reliable fridge?
I called the Dometic Support phone number to further diagnose the problem with the hopes of a fix. After more than 30 minutes on hold, I spoke with Cody in Support. She had me go through the same process as described in the manual and then told me she believed the control board had failed. She also said they have been having a number of similar problems with the model I have. She gave me the names of 2 local Dometic repair companies in the Dallas area and told me to contact them for scheduling a circuit board replacement. However, both companies I called told me they do not service the cooler. I had to call Dometic back and hold for another 30 minutes. I happed to get Cody again and explained the 2 service companies she referred me to did not service the fridge. She was puzzled because she said "they were listed on her pul down menu as authorized service centers" She then gave me the name of another service center located 45 minutes away in Denton Texas....not convenient!
I literally spent over 4 hours before my trip trying in vain to get the fridge to work. I purchased the fridge at REI and hope they will get my problem resolved.
Has anyone else had problems similar to mine with a Dometic portable fridge/freezer and have any advice? I can't find a local Dometic Rep for advice and simply want a reliable fridge?
