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Thanks.

For open honesty and communication, I received a refund on November 21, and an email that stated I was getting a refund but they were still going to ship my packet in 3 weeks. I still haven't received the packet, and I'm moving in a week, so if it ever shows up I won't get it. I don't...

Still no contact.

Same here. August 1st.... Come on guys. This is customer service we're talking about here. An email or something to let us know what's going on.

It's been 3 months and I've gotten no response from Support and Ken hasn't been able to help apparently. I'm going to request my money back and spend it on something useful.

I finally paid for the full kit on August 1st, as I've merely been lurking since 2018. I've received no information on status of my order, when I log in, it shows my order is unfulfilled, and I've reached out to support email twice and gotten zero responses. What's the best course of action...