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I finally gave up on Gobi to get me the ladder I ordered in May. They kept giving me dishonest timelines and then blaming me for the delays: they tried to reach me (no record....), the credit card didn't work (has been working fine for everyone else...), I didn't return their calls for weeks...

I have finally given up on Gobi Racks to get me the ladder I ordered back in May. Their customer service has been abysmal as they continue to be unapologetic and have tried to blame me for the delays. I have a 2015 4-Runner TRD Pro and was looking to check out the quality of the rear hatch...